Our Happiness Guarantee

We want you and your baby to be totally thrilled with your Pipette products. If you're not happy with your purchase for any
reason, opened or unopened products can be returned for a refund or a store credit for a full 30 days after you order.

Green Returns

We’re proud to offer Green Returns, which reduces shipping and processing waste (and saves you a trip to the post office, too). With Green Returns, we’ll give you a store credit for any purchase within the past 30 days that you’re not satisfied with, and we allow you to keep the product (or pass it on to someone who might enjoy it more). Simple, right?

Please contact our Customer Care team and we’ll be happy to get your Green Return started.



If you’re interested in a refund within 30 days, feel free to contact us so we can help you get started with your returns process. You will need to return the item(s) to us at your expense. Please include your packing slip in order for your return to be processed correctly. After you ship your product back and we receive and process your return, we'll refund the price of your items (excluding shipping charges or any customs, duties, or taxes that may have applied to your order). Please allow up to 4 weeks for a credit to appear on your statement.

Please note: Customers may only receive one refund per month. Refunds are not applicable to store credit purchases.

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Customer Care Hours:

Mon-Fri 8-5pm PT